At Sitellite, your satisfaction is our top priority. We stand by the quality of our products and strive to provide a seamless shopping experience from start to finish.
If you’re not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns
- You can request a return within 7 days of delivery if:
- The product is damaged, defective, or not as described.
- You received the wrong item or size.
- The product is missing parts or accessories.
- To be eligible for a return, your item must be:
- Unused and in its original condition.
- In the original packaging with all tags, labels, and accessories intact.
Please note: Certain products such as personal care items, hygiene products, or perishables may not be eligible for return due to safety and hygiene reasons.
2. Return Process
- Initiate Request – Contact us at singhjaskaran4927@gmail.com or through the Contact Us page with your order ID, reason for return, and a photo of the product (if applicable).
- Pickup/Drop – Once approved, our courier partner will arrange a pickup from your address within 2–4 business days.
- Quality Check – After the returned item is received at our warehouse, it undergoes a quick quality inspection.
- Approval – Once approved, your refund or replacement will be processed immediately.
3. Refunds
- Refunds are issued to your original payment method (UPI, card, wallet, or bank transfer).
- Please allow 5–7 business days for the refund to reflect in your account after approval.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.
4. Exchange Policy
If you prefer, you can exchange your product instead of requesting a refund — subject to stock availability.
You’ll be notified once your replacement item has been shipped.
5. Non-Returnable Items
Some items cannot be returned or exchanged, including:
- Items marked as “Final Sale” or “Non-Returnable”.
- Products damaged due to misuse or improper handling.
- Customized, perishable, or hygiene-related products.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with images or videos as proof.
Our support team will ensure a quick replacement or full refund after verification.