At Sitellite, we understand that sometimes you may change your mind after placing an order — and that’s completely okay!
Our Cancellation Policy is designed to make the process simple, quick, and transparent for all our customers.
🕒 1. Order Cancellation Before Dispatch
- Orders can be cancelled within 12–24 hours of placement or before they are shipped, whichever is earlier.
- You can cancel your order by:
- Logging into your Sitellite account → My Orders → Cancel Order, or
- Contacting our support team at singhjaskaran4927@gmail.com with your order ID.
- Once your cancellation is confirmed, you will receive an email or SMS notification.
Refunds (for prepaid orders) will be processed back to the original payment method within 5–7 business days.
📦 2. Cancellation After Dispatch
- Once your order has been shipped, it cannot be cancelled through the website.
- However, you can still:
- Refuse delivery when the package arrives, or
- Request a return after receiving the product (as per our Return & Refund Policy).
- In such cases, refunds will be issued after the product is returned and passes a quick quality check at our warehouse.
💳 3. Refund Timelines
- Prepaid Orders: Refunds are credited to your original payment source (UPI, debit/credit card, wallet, etc.) within 5–7 business days.
- Cash on Delivery (COD) Orders: Refunds are processed through bank transfer or Sitellite Wallet credit within 7–10 business days after confirmation.
- In rare cases, refund processing may take slightly longer due to bank delays or public holidays.
🚫 4. Automatic Cancellations
Your order may be automatically cancelled if:
- The item goes out of stock before dispatch.
- The payment was unsuccessful or incomplete.
- The address or contact details are invalid or unserviceable.
- The order was flagged for suspected fraudulent activity.
In such cases, you’ll be notified immediately, and a full refund will be issued (if applicable).
🔁 5. Partial Cancellation
If your order contains multiple items, you can request cancellation for specific products only — as long as those items have not yet been shipped.
Refunds will be issued accordingly for the cancelled items.
❤️ Our Promise
At Sitellite, we aim to make online shopping stress-free.
We ensure that every cancellation or refund request is handled with honesty, speed, and care — because we value your trust more than anything.